Shipping & Returns

🚚 Shipping & Returns

All the Essentials About Your Order!

📦 Processing & Shipping Times

  • Processing Time: 1-2 business days to package and ship your order.
  • Once shipped, you’ll receive a tracking number via email.
  • Delivery times depend on the shipping method selected at checkout.
  • Orders over $250 require a signature upon delivery.

✨ Note: We are not responsible for carrier delays, lost packages, or incorrect addresses. Please ensure your shipping info is correct before placing your order!

🔄 Return Policy Overview

We accept returns within 7 days of fulfillment for store credit only.

Return Requirements:

  • Items must be unworn, unwashed, and have tags attached.
  • No excessive pet hair or signs of wear.
  • Customer is responsible for return shipping costs.
  • Please allow 5-10 business days after we receive your return for processing.

Final Sale Items (Non-Returnable):

Customized items

  • Trucker hats
  • Cups, tumblers, glassware
  • Items marked Final Sale
  • Sale items or purchases during promotions

For defective items or damages, contact us within 3 days of delivery with photos.

📧 To Start a Return or Report a Defect:
Email us at shopthepawster@gmail.com

📍 Return Address:
5161 San Felipe St, Ste 320 #210
Houston, TX 77056

🚨 Important Reminders

  • We do not provide return labels.
  • Returns outside the policy window will be sent back at no cost.
  • Returns with excessive pet hair may receive 50% store credit or be returned.
  • We are not responsible for lost, damaged, or marked delivered packages—please contact USPS or UPS directly for claims.

❓ Need Assistance?

For any order-related questions, please:

🚫 Please note: We do not handle order inquiries via Instagram DMs.

For full policy details, refer to our complete Return Policy and Shipping Info.