🐾 The Pawster Sizing Guide

Find the Perfect Fit for Your Fab Pup!

Every pup is one-of-a-kind, and we want to make sure they look and feel their best in our styles! Use this guide to help choose the right size. Please note that measurements are always the most accurate way to ensure the perfect fit—weight is only a general estimate and can vary depending on breed and body type.

If a product mentions that it runs small, we recommend sizing up for comfort.

📏 How to Measure Your Dog:

1. Neck:
   Measure around the base of the neck where a collar naturally rests.

2. Chest (Girth):
   Measure the widest part of the chest, just behind the front legs.

3. Back Length:
   Measure from the base of the neck to the base of the tail.

✨ Pro Tip: Use a soft measuring tape and leave enough room for two fingers to ensure a comfy fit!

🛍️ Size Chart 

 

📌 Reminder: This is a general guide. Always check individual product descriptions for specific sizing notes, especially if an item runs small.

🐶 Still Unsure About Sizing?

We’re here to help!
If you have questions, you can:

• Live Chat with us using the bubble on the lower right-hand corner of the website 💬

🔔 Restock Information

Stay Ready for Your Favorites!

We love keeping things fresh at The Pawster, which means restocks are random—we don't have set dates for when items will return.

Here’s what you need to know:

• Sale items will NOT be restocked. Once they're gone, they're gone for good!

• To stay in the loop, be sure to use the "Notify Me When Available" option on any sold-out product pages.

• This feature not only alerts you if the item comes back (including in cases of returns) but also helps us see which styles are in high demand—that’s how we decide what to restock first!

✨ Pro Tip: Signing up for restock alerts gives you the best chance to snag your favorite styles before they sell out again!

🎁 The Pawster Rewards Program

Get Rewarded for Spoiling Your Pup!

Our rewards program is as fabulous as your pup’s wardrobe! Earn points every time you shop and turn them into exclusive discounts.

Here’s how it works:

• Click the "Rewards" button on the lower left-hand corner of our website to sign up, log in, or redeem points.

• Earn 5 points for every $1 spent.

• Points never expire—so you can stack them up for something special!

• Once you redeem your points for a discount, you’ll receive a code to use at checkout.

🎟️ Note: Redeemed discount codes cannot be combined with other discount codes or promotions.

Start earning today and treat yourself (and your pup) for being a loyal customer!

🚚 Shipping & Returns

All the Essentials About Your Order!

📦 Processing & Shipping Times

• Processing Time: 1-2 business days to package and ship your order.

• Once shipped, you’ll receive a tracking number via email.

• Delivery times depend on the shipping method selected at checkout.

• Orders over $250 require a signature upon delivery.

✨ Note: We are not responsible for carrier delays, lost packages, or incorrect addresses. Please ensure your shipping info is correct before placing your order!

🔄 Return Policy Overview

We accept returns within 7 days of fulfillment for store credit only.

Return Requirements:

• Items must be unworn, unwashed, and have tags attached.

• No excessive pet hair or signs of wear.

• Customer is responsible for return shipping costs.

• Please allow 5-10 business days after we receive your return for processing.

Final Sale Items (Non-Returnable):

• Customized items

• Trucker hats

• Cups, tumblers, glassware

• Items marked Final Sale

• Sale items or purchases during promotions

For defective items or damages, contact us within 3 days of delivery with photos.

📧 To Start a Return or Report a Defect:
Email us at shopthepawster@gmail.com

📍 Return Address:
5161 San Felipe St, Ste 320 #210
Houston, TX 77056

🚨 Important Reminders

• We do not provide return labels.

• Returns outside the policy window will be sent back at no cost.

• Returns with excessive pet hair may receive 50% store credit or be returned.

• We are not responsible for lost, damaged, or marked delivered packages—please contact USPS or UPS directly for claims.

❓ Need Assistance?

For any order-related questions, please:

• Use our Live Chat (bottom right corner 💬)

• Or email us at shopthepawster@gmail.com

🚫 Please note: We do not handle order inquiries via Instagram DMs.

For full policy details, refer to our complete Return Policy and Shipping Info.