Refund policy

The Pawster Return Policy

The Pawster gladly accepts returns within 7 days of fulfillment for store credit only. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial.

Please note tags must be attached - no tags = no refund. We will not accept returns with signs of wear.

Please note we do not accept any returns with excessive animal hair covering the garments. We will offer a 50% store credit or will send the items back to you at no charge if the above is found.

Please email shopthepawster@gmail.com to start your return!

Please note the customer is in charge of shipping back the return. The Pawster does not provide return labels.
If orders are returned outside of our return policy window, The Pawster has the right to decline the approved return and it will be returned back to you at no cost.

Items damaged or defective may be returned by contacting shopthepawster@gmail.com within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

Customized Items
Trucker Hats
Cups/ tumblers/ glassware
Items Marked Final Sale
Any Items purchased during a sale or any items that are on sale

Please note if your order is over $250 we will require a signature upon delivery. If you are not home to sign for your package please re-schedule a delivery with the postal carrier. If the package gets sent back to us, you will be charged for the re-shipment.

To return an item, you should mail your product to:

5161 SAN FELIPE ST STE 320 #210

HOUSTON TX 77056

Defective Items & Lost Orders -

If you have received a defective item, please contact customer care, shopthepawster@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email. Please note we only provide reimbursement via The Pawster Gift Card credit on damages and lost packages. If we have the items you purchased in stock, we will send over a replacement.
We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How long does it take to process the return?

Please allow up to 5-10 business days once we receive your return, to be processed — you will receive an email confirmation with an e-credit gift card once your return is complete.

The Pawster is not responsible for:

Delays with US Postal Service or UPS shipping
Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support

Wrong Address Disclaimer

It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, please contact us via email, shopthepawster@gmail.com.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

USPS: 1-800-275-8777

FedEx: 1-800-463-3339